Shipping – Zil boutique

Shipping

Orders Placed After 5:00 pm EST, Saturdays after 1:00 pm EST, Sundays or Holidays are Shipped the Next Business Day.

Please allow up to 48 business hours (excluding weekends, holidays, and sale days) to process and ship your order.

 

Click Here for International Shipping Info 

Welcome to the Zil boutique Shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below prior to placing your order. If you have any questions or concerns regarding estimated delivery or need help with your shipping, please feel free to call our customer care representatives at 787.946.8599 from 10 am to 6 pm EST (Store Hours). We are also available via email at Sales@zilboutique.com

Overnight Shipping

Orders placed for overnight service before 5:00 PM EST will ship out the same day and will arrive the following day (excluding holidays and weekends.)

US SHIPPING

STANDARD DELIVERY 

Standard delivery arrives within 3-7 business days (this does not include the two days needed to process your order), but may take up to 10 business days from date shipped, except for holidays. Please note for first class (standard ground) tracking information is not available.  

Standard delivery includes Alaska, Hawaii, and U.S. territories.  Package will arrive within 5-8 business days, Please allow an additional 3-7 business days from the shipped date for international orders.

 DELIVERY TIME ESTIMATE

To estimate when a package will be delivered, the following points should be considered:

  • Credit card authorisation and address verification must be received prior to order processing. Processing may take up to 48 hours.
  • Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process & ship.  You may receive an email notifying the item is completely out of stock.
  • Please take weekends & holidays in to consideration.

 TRACKING YOUR ORDER


DELIVERY TIME ESTIMATE As soon as your order has been processed and shipped, an email containing your tracking number from USPS will be sent to your e-mail registered on our shopping site. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date please do not hesitate to contact us at.

                         sales@zilboutique.com

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

 

SHIPPING PROBLEMS

Understand we are just Zil boutique Fashion Clothing Store Company, we are not part of any Mail Services in this case USPS (United States Postal Services).

 Ones we deliver the package at USPS we are have no control of it. They just provide a tracking number (Shipping Evidence) to see the trajectory shipping. The customers automatically receive this number by email ones we deliver the package to the Mail Services. To obtain this number you can check your email, sign in to Zil boutique customer account or contact us by the “live Chat” or phone at 787.946.8599 (Mon to Sat from 10am to 6pm EST).

*These drawbacks is not usual but can happen. These are risks that are taken by issuing orders online at any store online*

 

PACKAGE TAKES LONGER TO ARRIVE 

We know how important it is for your items to arrive when you expect them, and for us is important as well because our goal it is that our customers trust us when buying online. 

But sometimes the mails services (USPS) take longer than indicated in the 'expected delivery date' to deliver customers packages for some reason or another. In this case we are not responsible for that because Zil boutique company are not part of USPS.

We indicate in the shipping options a 'expected delivery time' that providing us USPS. Zil boutique & USPS do not Guarantee any delivery time, that why always is 'expected delivery time'.

 

INTERNATIONAL PACKAGE TAKES LONGER TO ARRIVE

We indicate in the shipping options a 'expected delivery time' that providing us USPS. Zil boutique & USPS do not Guarantee any delivery time, that why always is 'expected delivery time'.

In the case of international shipping USPS does not include time that the package remain in customs. It is therefore very likely that the package take a little longer to arrive than approximate date. Since customs of each country is different USPS can not measure approximately this time. Only measures how long the package reaches the country of delivery.

Please note that Customs can take weeks or open packages to approve the entry of the country. In some cases they may return the package without notice. Customs must not obliged to do this process in a given time or divulge info to shipping companies. 

Zil boutique, USPS or shipping company of your country, have no control over the time customs hold the package.

*If you have some question or you're going through this process please contact customs offices in your country for more info*

 

RETURNED PACKAGES

Usually this happens with wrong addresses.* Zil boutique is not responsible for incorrect addresses provided by customers * When this happens, this is the process:

  • USPS returns to the package at Zil boutique. Returned packages do not return with the same priority shipping. The package could take days or weeks to reach Zil boutique. (USPS does not provide delivery date of the return package)

The options in this situation are:

  • Wait for the return package arrived at Zil boutique to re-send the order to the correct address. (Shipping charges would reapply, it all depends what indicate USPS)
  • Make a new order of the piece with the right address and when the package returned is received at Zil boutique, we make the refund of the first order returned.
  • If the client wants to cancel the order, it becomes the refund as soon as the returned package is received at Zil boutique. (Delivery charges are not Refunded, USPS does not return money for shipping.)

  

LOST PACKAGES 

 Once you don’t receive your package with the expected delivery time or appears ‘Lost or Alert’ in the USPS page when you track your package, please follow this steps!

  1. Verify your tracking number to see the information of your package on USPS
  2. Inform us about the situation
  3. We verify by contacting USPS customer service.  We open a claim with USPS and we send by email all the information of the claim to the customer, so that the client can also access to see the updates of the claim.
  1. USPS verifies & investigates the claim.  They investigate were is the package to try to re-send it to the right address or they do a refund to us (the sender) by the amount of the piece(s) in the package. (Understands we do not know or control the amount of days USPS takes to investigate, verify and refund the money).
  1. Once USPS makes us the refund we proceed to make the refund to the client.(We make the refund to the client the same payment method on the order, the refund can be seen reflected within 3 to 5 working days, spending 7 business days and not see it reflected please contact us by email info@zilboutique.com or by phone 787.946.8599 Monday to Saturday by 10am to 6pm EST)
*** If them find that the package arrive to the right address; if they find the package and re-send it to the right destination or return it to the sender; they close the claim ***
We understand that in such a situation like this wants a refund without having to wait. We must follow the USPS protocol because on occasion they find the packages, and then no one would answer to Zil boutique if we have made a refund, and to make sure of that we have to wait for USPS to they make the protocol.

  

INTERNATIONAL LOST PACKAGES 

In this case we open a claim with USPS but the customer need to open a claim with the regular postal services their country, because they are how deliver the package.
- USPS can response and make the refund when the package still in US Territory or the package have not arrive to another country.
- When the package arrive to the country of destination USPS can't response because they can't investigate were is the package or what happen to it. When the package is in other country, at this point the ones how need to response are the local postal service of that country because they are ones can make the investigation why the package don't arrive to the destination.
***For International Orders we recommend the Shipping Option: Priority Mail Standard Shipping or Priority Express Mail Express Shipping
(This shipping options contain insurance)***

*These drawbacks is not usual but can happen. These are risks that are taken by issuing orders online at any store online*