Free-Shipping in Orders $75 +

Returns

RETURN POLICY

Hey, so we want you to be 100% happy with your purchase!

Here's what to do if you're not:

  • Merchandise must be returned within 10 days from the date you receive the package.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any Zil boutique hangtags, attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Accessories and bodysuits cannot be returned.

While we do not issue refunds, we are happy accept your return for store credit or help you process an exchange. (Exchanges are based on availability only. We cannot guarantee availability on items)

*We only give this amount of time since we work with very few pieces and this is to avoid when another client requests the piece to have it available as soon as possible.* 

Please follow the instruction on the return included in your package. Include the original invoice when sending the item back. We do not provide return shipping; all items being shipped back are the buyer’s expense.

  • RETURN FORM must be filled out completely. We do not refund any shipping charges for items being sent back. 
  • All return items must be unworn, unwashed merchandise with tags attached. Items that do not meet this criteria are non-returnable, will be denied and sent it back. Items with makeup & deodorant stains, cigarette smell, pet hair will be rejected or may be subject to a dry-cleaning fee.
  • For returns your are responsible for: The original & return shipping charges, Duties and taxes *We recommend shipping with insurance and keeping your shipping receipts until your return is processed* 

STORE CREDIT  

We provide only Store Credit in the amount of the original sale price minus any shipping expense. There will be no exceptions made.

You can make the exchange In-Store or by sending the piece(s) via mail. 

*You can use the Store Credit In-Store or Online and you have 60 days to use the Store Credit*  

After receiving and checked the item we make the store credit of the cost of the item you will receive an email with your store credit number for use it in your next order at the check-out, remember to use it within 60 days.

Can items be exchanged?

We allow the exchange of purchased items if items are available. Please send us an email at info@zilboutique.com with your order number and please add the item you'd like so we can check availability. We will put it aside if available; we cannot guarantee your exchange item until you receive a confirmation. Once the exchange request is approved and we have received your return and it's inspected, we will email you with instructions on how to complete your exchange and purchase a shipping label ($3.75 new shipping label cost).

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    INTERNATIONAL RETURNS

    • Merchandise must be returned within 7 days from the time you receive the package.
    • All criteria explained above also applies to international orders.
     Please follow the instructions on the return form included in your package. You must return your items to the address below within 7 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
    Please allow up to 3-5 (1 WEEK)  business days for the refund to appear on your account after we recipe your return. Original shipping charges are non-refundable.  We will notify you via email once your refund has been issued. Any orders sent back that fulfill the above criteria but are past the 10 day period will be returned to sender, you will be responsible for any shipping charges to have the items sent back. Any returns accepted past the 7 days maybe subject to a 20% restocking fee and only store credit can be issued.  No refunds will be made on returns accepted past the 10 day mark. There will be no exceptions made.
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    Address for Returns:

    1144 Ave. FD Roosevelt San Juan, PR 00920

    If you have any questions about our return policy you can write to us by complete the form below!